Terms of service

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the website www.khione.store (“Website”), owned and operated by Khione Cold Therapy (“Khione”, “we”, “us”, or “our”). By accessing and using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website or our services.

2. Purchase and Payment

By placing an order on the Website, you agree to provide accurate, current, and complete information about yourself as prompted during the checkout process. You also agree to pay all charges incurred by you or any users of your account, including applicable taxes and shipping fees, at the time of purchase.

3. Money Back Guarantee

We offer a 30-day money-back guarantee on our products. If you are not satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund. To be eligible for a return, the product must be in its original packaging, unused, and in the same condition that you received it. The customer is responsible for the shipping costs of returning the item to Khione Cold Therapy.

4. Warranty

We provide a 3-year warranty on our products, covering defects in materials and workmanship under normal and proper use. The warranty period commences on the date of delivery. In the event of a defect, we will, at our discretion, either repair or replace the defective product. This warranty does not cover damages resulting from improper use, accidents, unauthorized repairs, or modifications.

5. Returns and Refunds

If you wish to return a product, please contact us at [customer support email] to request a Return Authorization Number (RAN). You must include the RAN with your returned product. The customer is responsible for the cost of shipping the returned product to Khione Cold Therapy. Once we receive and inspect the returned product, we will process the refund within a reasonable time. The refund will be credited to the original payment method used for the purchase.

6. Intellectual Property

All content on the Website, including but not limited to text, images, logos, and graphics, is the property of Khione Cold Therapy or its content suppliers and is protected by applicable copyright and trademark laws.

7. Limitation of Liability

In no event shall Khione Cold Therapy or its affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, whether in an action in contract, tort, or otherwise, arising out of or in connection with the use of the Website or our products.

8. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of [Your Country/State].

9. Changes to Terms and Conditions

We reserve the right to modify these Terms at any time without prior notice. By continuing to access or use the Website after such modifications, you agree to be bound by the revised Terms.

10. Contact Information

If you have any questions or concerns about these Terms, please contact us at contact@khione.store.

Last updated: April 11th, 2023